PLEASE ENSURE THAT YOU READ THE FOLLOWING TERMS AND CONDITIONS

PLEASE NOTE:

When making a booking please be advised that you are entering into a legally binding contract, before doing so we advise you to read these terms and conditions carefully and be aware of our cancellation policy. All bookings accepted shall be subject to these terms and conditions. Payment of a deposit is acceptance of these terms and conditions.

MAKING A BOOKING

A booking will only be considered as confirmed after a deposit of £15 per person has been received, all deposits shall be made via debit/credit card at time of booking or by cheque/card within 7 days of a provisional booking or exceptionally within a longer period with prior agreement from the management ( any payment by cheque must be received at least 7 days prior to arrival date). Where a provisional booking has been made and a deposit is not received within the specified time the booking will automatically be cancelled and the room re-let.

Bookings for a duration of 1 night will be subject to full payment via debit/credit card at the time of booking.

We only accept bookings from families and couples (same sex couples accepted). Group bookings may be accepted with prior agreement from the management. Please note that groups who book individually or as couples will be turned away with loss of deposit and without entitlement to compensation unless prior agreement had been obtained from the management. Any group booking will be required to pay a bond equivalent to £10 per person, this bond to be paid on arrival. The said bond will be forfeited in full if the behaviour/conduct of any of the group cause any detriment to the well being or comfort of other guests or in the event of any damage, no matter how caused.

Bookings will only be accepted from persons aged 18 years or over. The person making the booking shall be responsible for the booking and must be a member of the attending guests.

All accommodation is offered subject to availability at the time of receipt of the deposit and at the tariffs applicable according to season.

The Denmar Hotel operates a minimum 2 night policy for bank holiday weekends and all weekends during the Illuminations.

CHECK IN / CHECK OUT

Check in times are flexible, however no guarantee can be made that rooms will be ready for occupancy by those guests arriving before 2.00pm. Should the room not be ready we can store luggage for you until your room has been prepared and where possible a car parking space will be made available, if required. On departure please vacate your room by 10.am so that the room can be prepared for new arrivals and cars must be removed from the car park before 10.30am. No responsibility is accepted by the management for damage to, theft from or theft of vehicles parked on the Denmar Hotel car park. Should you wish to depart later than the departure time we can again, subject to prior arrangement, store your luggage for you to collect later. The management accepts no responsibility for loss or damage to guest's property. Valuables are left at your own risk unless handed in for safekeeping.

When you have checked in please ensure you have made yourself familiar with the emergency evacuation procedures in the event of fire. 

SMOKING POLICY

Under the smoking legislation it is illegal to smoke in any communal areas of the hotel. Smoking is allowed in bedrooms but doors must remain closed at all times. In accordance with the Fire Authorities recommendations we do ask that guests refrain from smoking in bed and that they use the ash trays provided. Any persons found smoking in communal areas will be asked to leave, no refunds will be given and any outstanding amounts will be due.

GENERAL

Parents/guardians are requested to supervise their children at all times, we ask that you have consideration to the well being of other guests. Whilst children are allowed in the lounge/bar area, this again is only under the supervision of parents/guardians.

The premises licence allows alcohol to be sold to residents only. Hotel residents who wish to bring guests into the bar may do so only with prior consent from the management and the hotel residents must purchase any drinks for their guests. Residents are not permitted to take any guests to their rooms.

Guests are not permitted to bring any takeaway foods or alcholic drinks on to the premises.

The bar is normally closed on Monday and Wednesday evenings, if this should cause inconvenience please discuss with the management so that alternative arrangements can be made.

Loss of room/front door keys will be charged at £10 with an additional charge of £10 if key fob contained an alley gate key. Failure to pay for the loss before departure will result in the said amount/s being charged to the credit/debit card first  used when paying the deposit

PAYMENT 

We ask that you pay any balance on the day of arrival via cash, credit or debit card. Guests wishing to settle by cheque may do so, however, the cheque must be received no later than 7 days prior to your arrival.

Any persons departing The Denmar without paying in full the balance on their reservation will have the said balance charged to the debit/credit card used to pay the deposit when booking. In the event that payment is declined legal action will be taken with interest and any costs added to the outstanding balance.

CANCELLATION

It is your right to cancel your booking with us at any time. However, if we have reserved a room for you and declined other potential bookings because of your reservation it is only right that we retain the deposit.

Cancellations made up to 48hours of arrival date will incur loss of deposit.

Cancellations within 48 hours of arrival date will incur the first nights accommodation tariff. This tariff will be that amount that would have been charged for a 1 night stay not the discounted amount for longer stays.

Cancellations on arrival day or "no shows" will incur the full tariff as quoted at the time of booking for the whole of the intended stay.

Any monies due under our cancellation policy will be charged to the credit/debit card used for the deposit at the time of booking.

You may cancel your booking by telephone on 01253 341230 or by email to denmarhotelblackpool@hotmail.co.uk

WE STRONGLY RECOMMEND THAT YOU TAKE OUT HOLIDAY INSURANCE COVER

The management reserve the right to amend, curtail or terminate any contract at any time, if, in their opinion, the behaviour of any guest who is party to that contract causes any detriment to the well being or comfort of other guests. In such an event you will be asked to leave without entitlement to compensation.

DAMAGES

All guests shall be held responsible for any damages. Any such damages, no matter how caused, shall be paid for by the person whose name appears on the booking. If you leave without reporting any damage, the damage will be deemed as willfull, photographic evidence will be taken and the damages will be reported to the police and we will pursue the matter to conclusion. We will charge the cost of the damages (for replacement not repair) to the debit/credit card used to pay the deposit when booking.

The cost of replacement of any items removed from the room, whether accidental or deliberate, will be charged to the credit/debit card used to pay the deposit when booking. If the item is subsequently returned to the Denmar Hotel the charge will be refunded less any expenses incurred in the replacement of the item.

These Terms and Conditions are subject to change without prior notice and will apply to all bookings received on or after 1st September 2014.